RETURNS & REFUNDS
What is your returns policy?
Products may be returned within 14 days of receipt if they are: • Unused • Unopened • In original condition
Where do I send returns?
JD Professional Haircare Ltd Unit 3, The Townsend Centre Blackburn Road Houghton Regis LU5 5BQ • Please include your order number inside the parcel.
Who pays return postage?
Customers are responsible for return postage costs unless: • The item is faulty • The wrong item was supplied
How long do refunds take?
Refunds are not instant. • Once approved and processed, funds typically take several working days to appear depending on your payment provider.
Standard retail returns
A customer can request a return within 14 days of receiving the order. • For a normal return/change of mind, the product must be: • Unused • Unopened • In its original condition • In the original packaging • With any labels/barcodes intact •...
Customer doesn't like the result
If a customer has opened and used a product and says things such as: • “It made my hair frizzy.” • “It feels sticky.” • “I don't like it.” • “It didn't work for me.” • “It made my hair greasy.” • “I want a refund because I don't like the product.”...
Return postage
For a normal/change-of-mind return: • The customer pays the return postage. • We do not provide free returns for unwanted products. Recommend using a tracked/recorded service, as we cannot take responsibility for returns that do not reach the...
Returns address
JD PROFESSIONAL HAIRCARE LTD • Unit 3, The Townsend Centre • Blackburn Road • Houghton Regis • LU5 5BQ • Customers should include enough information to identify the return, ideally: • Full name • Order number • Email • Products being returned
Do not refund before the return is inspected
For standard returns, do not process the refund simply because the customer says they have posted it. • The warehouse should first: • Receive the return. • Inspect the products. • Confirm they meet the return conditions. • Then the refund can be...
Standard refund amount
For a normal return/change of mind: • Refund the eligible returned product(s). • Do not normally refund the original delivery charge. • Do not refund the customer's return postage. (Keratin Revolution)
Refund processing time
The published retail policy says to allow up to 14 days from the return for processing. • After a refund confirmation is issued, customers should allow at least 5 working days for the money to appear, depending on their bank/payment provider....