Do not refund before the return is inspectedUpdated 2 hours ago

For standard returns, do not process the refund simply because the customer says they have posted it. • The warehouse should first: • Receive the return. • Inspect the products. • Confirm they meet the return conditions. • Then the refund can be processed. • The company reserves the right to refuse a return if the condition differs from how it was originally supplied. (Keratin Revolution)