Customer doesn't like the resultUpdated 2 hours ago

If a customer has opened and used a product and says things such as: • “It made my hair frizzy.” • “It feels sticky.” • “I don't like it.” • “It didn't work for me.” • “It made my hair greasy.” • “I want a refund because I don't like the product.” • This does not normally qualify for a return/refund. • Explain politely that results can vary by hair type and that the returns policy applies to unopened and unused products. • We can still help with usage advice or recommend a more suitable product.