All articles
DAMAGED / LEAKING / FAULTY PRODUCTS
Product arrives damaged or leaking
If an order arrives: • Leaking • Broken • Crushed • Empty because the lid came loose • With a faulty spray/pump • Otherwise damaged in transit • Ask for: • Order number • Photos of the product • Photos of the packaging • Which product(s) were...
Faulty products
If the product itself is genuinely faulty — for example, a pump/spray mechanism does not work — ask for the order number and, where useful, a photo/video. • A verified faulty item can be replaced or refunded. • The retail policy states that where...
Return postage for faulty/wrong products
If the product is defective, damaged or incorrect because of our error: • The customer should not be left paying the return postage. • If we require the item to be returned, Keratin Revolution covers the appropriate return cost. (Keratin...