Product arrives damaged or leakingUpdated 2 hours ago

If an order arrives: • Leaking • Broken • Crushed • Empty because the lid came loose • With a faulty spray/pump • Otherwise damaged in transit • Ask for: • Order number • Photos of the product • Photos of the packaging • Which product(s) were affected • Approximately how much product was lost, where relevant • Then arrange the appropriate replacement or refund. • For leaking Silk Coat bottles, we have generally been sending replacements once the issue is confirmed.