ORDERS & DELIVERY
What are your dispatch cut-off times?
Orders placed before: • Monday–Thursday: 1:00 PM • Friday: 12:00 PM • are usually processed the same day. • Orders placed after the cut-off time will be processed on the next working day.
Do you dispatch on weekends?
No. Our warehouse operates Monday to Friday only. • Orders placed after Friday’s cut-off will be processed on the next working day.
I paid for next-day delivery. Why wasn’t my order delivered the next day?
Next-day delivery applies from the date of dispatch, not necessarily the date of order placement. • Orders placed after the warehouse cut-off time will be dispatched on the next working day.
My parcel is delayed. What should I do?
Please contact our support team with your order number. • We will investigate with the courier and arrange a replacement if necessary.
My parcel has been delivered to a Pickup Shop.
Some DPD services may be redirected to a local Pickup Shop if delivery cannot be completed. • Tracking information will contain collection details.
My order is missing an item.
Please contact us with: • Order number • Photos of received items • We will investigate and arrange a replacement where appropriate.
My order arrived damaged or leaking.
Please send: • Photos of the parcel • Photos of the damaged product • Order number • Our team will review the claim and arrange a replacement if required.