Quick decision guide notesUpdated 2 hours ago

The retail website currently has two slightly differently worded returns pages, but they agree on the important operational points: 14-day window, products must be in saleable/original condition, unwanted returns are at the customer's cost, and damaged/faulty/wrong products are handled differently. (Keratin Revolution) • I’d use the stricter “unopened and unused” wording in customer service replies, because that is explicitly stated on the Returns & Refunds page and avoids ambiguity.