Pro order returns policyUpdated 2 hours ago

The Pro policy is stricter than retail. • The current Pro FAQ says customers should inspect their order within 48 hours of delivery and contact the team within that window for damaged, incorrect or defective products. It also states that Pro returns are accepted for genuine defects within 14 days where the products are unused and in original packaging, and that change-of-mind returns and opened/used products are not accepted. (Keratin Revolution Professional) • So for Pro customers: • Damaged / wrong / defective → report ASAP, ideally within 48 hours. • Change of mind → no standard Pro return. • Opened/used → no return.